L'BRI ORDERING PROCEDURES  

There are two ways for L'Bri Consultants to place orders:  

1. Consultant Orders  
2. Customer Orders 

#1. CONSULTANT ORDERS.   

These are orders you place with L'Bri as a Consultant less your Consultant Discount plus shipping and handling.  L'Bri Consultant orders ship the business day immediately following the day the order is placed. Examples:   If the order is placed on Monday, it will be shipped on Tuesday. If order is placed on Friday, it will be shipped on the following Monday.  This does not include weekends and holidays.

To place an order, go to your web page, (be sure your name appears in the upper right corner) and click on Go Shopping. Enter your User Name and Password.  Your User Name is your web page name less the .lbri.com.  Example: If your web page name is www.marys.lbri.com, your User Name is marys and your Password is whatever you picked when you registered to receive your L'Bri web page.  After entering your User Name and Password, click on Log In.  

The Product Categories will be listed on the left side of the page and you are ready to place your order. Click on a category and all the products in that category will appear.  Find the item you want and click on Add to Cart. If you need a description of the product, click on the Product Name for more details.  

Once you are finished shopping, click the Continue button.  The next page will show the items you ordered, the discount you receive and the amount of your order. Be sure to verify the products and amount ordered. Once the order is placed, it cannot be changed or added to. See Important at end of this section. Click on Continue again, and it will take you to the Payment Page.   

You will see the Billing Information section is blank.  If you are paying for the order, click Same As Shipping. If someone else will be paying for the order, fill in their billing information.  Under Payment Type, click on Check, MasterCard or Visa.  LBri processes all online checks electronically.  If paying by check, you will need to click on I Accept.  If you do not, your order will not be processed.  Once all information is filled in, click on Submit and your order will be processed.   

Print out the final page for your records.  If you ordered a Classic Lady or Pretty Woman Set, click on E-mail Sets Selection to choose the items in the set. 

If you do not have access to the Internet, the public library has computers available. You can check with your neighbors or family members who have computers to see if they can help you. Also, your Sponsor or Upline Managers may be able to help you in the short term.  You can fax or mail your order to the home office using the Retail & Supply Order Forms (these are the 2 part 8.5 x 14 forms).  Please, no telephone orders at this time. 

TIPS FOR CONSULTANT ORDERS: 

• Each month, L'Bri features sale products. These products will be discounted in their categories. Starting on the 26^th of each month through the 1^st of the next month, you can take advantage of the current months sales and the items that will be on sale for the following month. This applies to Consultant Orders only. This does not include Customer Online Orders.

• The Shopping Cart will total your order, add the tax, and shipping & handling. It will automatically calculate your discount on orders of $150 retail or more. Consultants receive a 30% to 45% discount depending on your position with L'Bri.  All orders under $150 receive a 20% discount.

• Consultants will need to use either a bank Checking Account, MasterCard, Visa Credit or Debit Card to pay for L'Bri orders.  If a Consultant does not have a credit card or checking account, the order can be placed on the Consultants website, leaving the items in the Shopping Cart.  In this instance, the Consultant would send L'Bri a Money order for the complete total of the order and when L'Bri receives the Money Order, a L'Bri associate will submit the order for the Consultant.

• A $15.00 charge will be applied to checks that are returned to L'Bri for non-sufficient funds.  Should this reoccur more than two times, the Consultant will lose the automatic check privilege.  A Money Order will need to be sent to pay for any future orders.

When ordering a Pretty Woman or Classic Lady Set, make your selection from the Sets Category.  To select the items in the sets, you will need to email the Sets Selection Form to L'Bri. This form will appear when you have finished shopping and paid for the order. Look for EMAIL YOUR SET OPTIONS on the Order Summary Page. Click on it to make your Selections.

•  If you leave your computer for more than 10 minutes while placing an order, it will time out and you will need to start over.
  

• Orders count for the calendar day on which you place them, up to 11:00 p.m. Central Standard Time (includes weekends and holidays). ** NOTE:  If you need an order to count for a particular day, DO NOT wait until the end of the day to place it.  Because of the nature of the Internet it is possible that there could be a technical problem with the connections, servers, e-commerce, software, hardware, email, etc. If you need an order to count for that day or month be sure to place it early in the day or better yet the day before.  That way IF there is a technical situation you can call us, so we can help resolve any problems.

#2. Customer Orders.  

L'Bri ships these orders directly to the Customer for you. These orders can be placed by you (the Consultant) or by your Customer. We recommend that you (the Consultant) place your Customers orders whenever possible. This gives you more control of your business, as well as giving you the opportunity to maintain a personal relationship with your Customer by providing the best service.  You can increase the likelihood of repeat orders while sharing the benefits of L'Bri products.  Customer orders are shipped within 12 - 48 hours of being received at L'Bri.  Weekends and holidays do not apply. Customer orders can only be placed online.   

IMPORTANT NOTE: Customer Invoices will list the Customers User Name, Password, and the Consultants Name, Telephone Number and Web Page Address. Be sure to tell your Customers to KEEP THEIR INVOICES, so that they will have this information handy to help make re-ordering quick and convenient.   

To Place An Order For A NEW Customer 

Go to your web page and click on New Customer. When the screen comes up, you will need to create a User Name and Password for your Customer.  We suggest creating a User Name using your customers full name. For example, if her name is Mary Smith, you will enter marysmith.  Please do not use capital letters, spaces or other characters.

When you are finished typing, click on TRY NAME.  If accepted, it will say NAME AVAILABLE.  Continue to fill in the rest of the form.

If it says NAME NOT AVAILABLE, you will need to type in an alternative User Name until it says NAME AVAILABLE. (You may try adding her middle initial or a number after her name). 

Be sure to enter in your customers correct email address.  This will make re ordering easier for your customers and they will then receive the monthly email specials which will increase repeat sales for you.

Be sure to enter in a password.  Again, to make it simple, type in the same information that you used for her USER NAME, and then reconfirm the password by typing in the same information as the password.

Type in the new Customers billing and shipping information, even if you, the Consultant, is paying for the order.  (You will put your name in the billing section on the payment page after the products are ordered).

Once done, hit the submit button.  A screen will pop up with your new customers User Name and Password. (This information will appear in your Back Room as Look Up a Customer)

Click on Go Shopping to place their order. You will now be on the Customer Shopping Cart.  Be sure to order the products that are on sale from the Sales Items Category.  If they are ordered from the other categories, your Customer will receive the product at the regular price.  Once the order is placed, it cannot be changed. 

BONUS: A NEW CUSTOMER WELCOME PACKET is included with your Customers initial order at no additional charge.  The packet includes: Welcome Letter from Linda, Product Testimonial Sheet, Product Catalog, L'Bri vs. The Competition Flyer, and Skincare Instruction Booklet. 

Note:  If you enter someone as a New Customer on your website without placing an order, your Customer will not receive a New Customer Packet. The system only recognizes names as a New Customer when they are initially entered in the system. 

To Place An Order For An Existing Customer  

Go to your Web Page. To find your Customers User Name and Password, click on Backroom and enter in your User Name and Password. Your User Name is your web page name less the .lbri.com   Example: If your web page name was www.marys.lbri.com  your username would be marys and your password is whatever you picked when you signed up to get your LBri web page.  Click on Look Up a Customer.  Your Customers name will be listed.  Once you have your Customers User Name and Password, click on Go Shopping from your website home page to place her order. 

TIPS FOR CUSTOMER ORDERS: 

• When entering information be sure to use the TAB key on your keyboard to move to the next field, NOT the Enter Key.
• Print your Customer Lookup in your Backroom for easy access to your customers user names and passwords.
• If you leave your computer for more than 10 minutes, while placing an order, it will time out and you will need to start over.
• If you (the Consultant) are paying for your Customers order, enter your name etc. in the Billing Section of the Shopping Cart when checking out.
• Be sure to choose a FREE gift if the order is $60 or more.
• Orders count for the calendar day they are placed, up to 11:00 p.m. Central Standard Time (includes weekends and holidays).
• Nutri Aloe Orders are charged $6.75 shipping & handling per order (any quantity).
• Commission Checks for online Customer orders are mailed every Thursday. The weekly pay period runs Thursday through Wednesday. Commissions are 20% - 35% depending on your title

IMPORTANT:   

Once an order has been placed on website, it is invoiced and charged before LBri receives it.  Therefore, no changes or additions can be made.  A separate order with regular shipping charges will need to be placed.  

Products in the Trios, Basic or Essentials Sets cannot be substituted when ordering from LBri.  However, it would be up to the Consultant if she wants to switch an item for the Customer.  Be sure that if the item being switched costs more than the one taken out, that the additional cost is added to the total cost of the order.

L'Bri Consultants may not place orders using another Consultant's User Name and Password or combine orders with other L'Bri Consultants to save on shipping.  Consultants may not have orders shipped as customers to their neighbors or spouse.

SIGNING UP A NEW CONSULTANT 

There are two steps to signing up a new Consultant. #1 Fill out the Consultant Application. #2 Pick out a web page name and order the Showcase. 

New Consultants must sign up on their Sponsors Web Page.  You can sign them up or they can sign up themselves.    Once the New Consultant receives their web page, they will need to purchase their Starter Kit.  If they are not purchasing the kit when their website is created, please do not sign them up until they are able to do so.  

#1. From the sponsors web page click on Income Opportunity, then scroll down to the bottom of the page and click on Consultant Application, fill this in and click Submit.  

#2. From the sponsors web page click on Income Opportunity, then click on Click Here to Get Started Today.

You will need to create a New Consultants User Name.  For example,if the new Consultants name is Mary Smith, you may want to choose marys (Only enter marys   Do not enter the entire web page address). Click on Try Name.  If your first choice is not available, continue choosing something similar until it becomes available. This will become a part of the New Consultants web page address and will also be their User Name. (Enter letters and numbers only! Please do not use spaces or other characters. Use lower case letters only, no capital letters.  

A New Consultants Web Page Address would then look like this: www.marys.lbri.com.  If you are signing up a new Consultant, we suggest the password to be the same as their web page name (marys).  This will make it easier for them to remember their User Name and Password. The New Consultant can change the password once they have their web address. Be sure to record the new web page address and password if need be, these both can be changed later by the home office. 

Continue to enter in the New Consultants name, address, e-mail, etc. Once finished filling in the information, click Submit.  Your New Consultants web page will be created.   

From the Welcome to L'Bri page click on Go Shopping, click on the category Supply Showcases and order the Showcase.

Supply Showcases Category. If you choose, you can also order additional retail products (with the 20% - 30% Consultant discount, retail orders of $150 or more receive 30% off) and Supply Items.  When finished placing the order, click Continue and review your order.  Continue to Payment Page and fill in payment information. 

IMPORTANT:

The New Consultants Name must be in BOTH the Billing and Shipping Fields.  The sponsor cannot pay for a New Consultants Starter Kit.    

• A Consultant cannot place a retail order until a kit is purchased.

• Family members who are in the same household cannot become L'Bri Consultants. For example, a father and daughter with the same address cannot both be Consultants.

• Orders cannot be submitted and sent to the Consultants address using their spouse as a Customer.

SUGGESTIONS IF YOU ARE HAVING PROBLEMS ORDERING,
SIGNING UP NEW CUSTOMERS, OR ACCESSING YOUR BACKROOM

The best thing would be to take your computer in to a professional technician to have them look at it.  These suggestions are pretty much routine maintenance and usually require fairly simple changes.  Plus, you can always backtrack to put any changes below back to where they were.

• Do not use any Auto Fill in for username or passwords

• Do not use the Back Button to go back and add another order, New Customer or New Consultant

• Do not walk away from your computer during an order entry, New Customer or New Consultant. Your computer will time out.

• Getting errors are usually due to your security settings, browser, firewall or virus protection.  These suggestions have worked for some, BUT not everyone.

Here are some things to try: Are you using Microsoft Internet Explorer as your browser?  If not, here you can get a free version: http://www.microsoft.com/downloads/details.aspx?FamilyID=1E1550CB-5E5D-48F5-B02B-20B602228DE6&displaylang=en.

Using Internet Explorer, go to any web page, click Tools then Internet Options.  In the middle of this page, click Delete Cookies OK, Delete Files OK.

At the top of the box click Security, then under Security level for this zone, move the slider bar down to the lowest level (you can change it back later).  Then at the top of the box, next to Security, click Privacy, move the slider bar to the lowest level.

You also want to be sure you have the latest version of Microsoft Internet Explorer. Go here to update -  http://update.microsoft.com and then re boot your computer.

If none of the above help and you're still getting errors try:

Disabling virus protection when working at your L'Bri page. In the lower right corner, move your mouse slowly over each of the Icons.  One of them should say Internet Security or virus protection or something similar. Right click on that Icon and click Disable (right click to enable later).

Do some system maintenance.  Click the Start button, All Programs, Accessories, System Tools.  Then depending on your system run, Disk clean up, Disk defragmenter, Scandisk.

Re boot your computer.