We’re confident that you’re going to love your L’BRI products and, with proper, consistent use, you’ll see and feel a difference in your skin. That’s why L’BRI products carry our Customer Satisfaction Guarantee. If you aren’t completely satisfied with your purchase, simply return or exchange the product within 60 days of your original order date.

Complete a Return Authorization Form, or contact Customer Care at support@lbri.com or 800-742-8828.

We will email you a pre-paid shipping label. Print your label and pack up your item(s) to be returned to L’BRI. Place the return label on the outside of your package.

Drop your package off at any United States Postal Service (USPS) location such as your local post office or home mailbox. The Return Authorization and prepaid label will be valid for 10 business days. If you are unable to return products within this timeframe, please contact Customer Care.

Refunds or exchanges will be processed when your returned items are received by L’BRI. The shipping of your exchange item will be covered by L’BRI. You will receive an email confirmation once your refund or exchange is processed. Refunds will be made to your original form of payment. If your order was paid for with L’BRI credit, the credit amount will be refunded first, before other refunds are issued. Please note that shipping & handling costs are not eligible for a refund.

We strive to make sure your L’BRI products arrive as expected. Please inspect all products upon arrival and report any concerns to L’BRI at support@lbri.com or 800-742-8828.

Thank you for the opportunity to ensure that you are 100% satisfied with your L’BRI products.

Updated April 22, 2024